Frequently Asked Questions

📦 Orders

Q: How do I place an order?
A: Simply browse our store, add your favourite products to the cart, and proceed to checkout. It’s quick and easy!

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at our support email.

Q: Will I receive an order confirmation?
A: Yes! You’ll receive an email confirmation with your order details as soon as your order is placed.

🚚 Shipping

Q: How long does delivery take?
A: Standard delivery takes 5–7 business days across India. Express options may be available at checkout.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above ₹499.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS.

↩️ Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery for damaged or defective products. Please refer to our Refund Policy for full details.

Q: How long does a refund take?
A: Refunds are processed within 5–7 business days after we receive the returned item.

Q: What if I received a wrong or damaged product?
A: We’re sorry about that! Please contact us within 48 hours of delivery with photos and we’ll make it right immediately.

💳 Payments

Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, and other popular Indian payment methods.

Q: Is it safe to pay on SmartKart?
A: Absolutely! All transactions are 100% secure and encrypted.

Q: Do you offer Cash on Delivery (COD)?
A: COD availability depends on your location and order value. You’ll see this option at checkout if it’s available for your area.